Customer Testimonials
Mark and Christian were amazing helped me get into my dream car I would recommend them to anybody thanks guys for doing everything you could for me
I was treated so very well. I expected to be there longer, so I was very thrilled that they finished up my car early.
Always great and friendly service
Amazing customer service as always! Definitely worth driving the extra 30 min!
Always helpful always ready willing and able
Love the customer service at kia. Everyone is so friendly in the building. Service was completely in a timely manner. My number one dealership.
Lou Sobh Kia is a great place to buy vehicles and get them serviced.
Quick, friendly service. They always ask before completing anything that wasn’t routinely scheduled.
It was my first time coming to this location and the service was phenomenal! I cannot wait to come back again!
As usual, Lou Sobh Kia sets the bar High. My vehicle was due for service and they got me in quick and out the door. Keep doing what you're doing and thank you so much.
OMG Nesha M. and Marc were on their JOB FROM START TO FINISH. Thank you both for all you did today. God Bless you all❤️❤️❤️
The service team is so kind and accommodating. Both times they have worked on my car, it wad ready much sooner than I expected. Thanks!
Another great experience at the service department of Lou Sabb Kia of Brunswick. This is hands down the BEST customer service experience at a dealership; hands down. Every time I have been, the staff has been great to work with. Thankful they keep our Carnival in great shape and going strong!
Everyone at the dealership was friendly and very helpful. The sales manager gave me a great price over the phone and didn’t add any other fees when I arrive at the dealership. It was truly a great buying experience.
Mr. John Inman is the best salesman! At Lou Sobh Kia Of Brunswick .
Always a good experience. Always call me first before doing anything that wasn't scheduled. Great customer service!
The employee and service is great here. They always do a good job.
The staff and service is A-1!
Terrell was great, it was hot outside and he stayed with us the whole time. No pressure and was able to negotiate a fair price.
Service was excellent John & Brandon helped me out on my purchase and I am so happy with my new K4 will definitely recommend this dealership to my friends and family!
Great service and great car wash
I purchased a used 2023 Lexus ES 300h from this dealership a little over three weeks ago, and I couldn’t be happier with my experience. I drove nearly 10 hours just to see the car in person and take it for a test drive, and it was absolutely worth the trip. I love the vehicle—it drives beautifully, and I’ve already received so many compliments on it.
The entire staff was outstanding throughout the process. A special thank you to Tre’ Dorrity, who not only negotiated a better sale price on the vehicle but also secured me a lower APR ... Read More Google - Jul 28, 2026
I had a great experience at this service center. Everyone was professional and knowledgeable. Gabi, especially gave excellent customer service and kept me well informed throughout the whole process. I would definitely recommend them to anyone looking for reliable automotive service.
Everyone was friendly and helpful. We love our new Telluride!
Great service and Great people!!
Caring employees who treat you like your their only customer.
Took my Kia in for service and a recall. Service staff was friendly, courteous and helpful. My car was ready in the early afternoon and even got a courtesy wash.
Hi. My husband and I visited on July 24th, 2026. My father made the appointment ahead of time for 11:30am for an A/C diagnostic since A/C stopped working and due to time conflicts, we ran late. We gave Lou Sobh Kia a call and let them know our situation and we were given a 30 minute grace period. Hallelujah.
Gabi, Nesha, and all staff were very friendly, helpful, and pleasant. The young woman with the curly hair at the front desk greeted us and changed the TV station for us when we couldn’t get the remote to work. Snacks ... Read More Google - Jul 24, 2026
Awesome and very professional service advisors along with their knowledgeable repair Teams.
Always such a positive experience at Kia! The car buying process, customer service, and the service department have always been so pleasant to deal with. Could not recommend them more!
Great service
Excellent experience!! The service team was cordial and very professional. I waited in the lobby area and it was very comfortable, making the wait very manageable.
Great customer service!
Service department was personable and helpful, was a pleasure to deal with them.
Super friendly, and great customer service. Definitely worked with us to find the best fit for our family and within our price range. Definitely recommend!
Lou Sobh kia Has wonderful staff, I love the fact that when we arrive the service staff are ready to serve you as soon as you walk in. And the car service wait is not long ,they also have refreshments in the waiting area, very nice.
Jon was great. Very informative with all the vehicles and guided us to the right car for what we needed. Marc in finance made it quick and easy. We are very pleased with our purchase.
This was one of my all-time best transactions with buying a vehicle in Brunswick. I felt respected as a customer, the staff was courteous, optimistic, knowledgeable, and professional. I felt pleased with the deal and the experience.
Great communication and timely work. Very pleased with overall experience.
Katylin is a gem & a jewel. Went in for an oil change and she came to me to let me know there was a leak around the new filter so they had to replace that and it would take a little longer.
I had a great experience buying my 2026 Kia K4. Nasha Mack went above and beyond to make the process easy and stress-free. She was able to beat the financing offer I originally received from my bank, which saved me money. She also helped me find a more affordable insurance policy that fit my budget. Throughout the entire process, she was professional, knowledgeable, and genuinely focused on helping me get the best deal possible. I highly recommend Nash Mack and the dealership to anyone looking for a new vehicle!
We found our present and future dealership! John Inman was outstanding from the time we walked onto the property until we drove away in our new car. He was never pushy and was honest and upfront with us every step of the way. The entire team was awesome to work with. Thank you!
Friendly and efficient, in and out in under an hour!
You are the best, and they are really nice and kind,God bless 🙏 you All
Wonderful Maintenance department
Exceptional dealership. Everyone went out of their way to provide us with excellent customer service. Eddie and Brian treat you like family.
Extremely happy with the service especially from Terrell.. We drove a little over 2 hrs to get the Telluride, which shows how impressed I was with the pricing and availability of what I wanted. My daughter was beyond excited ☺️🙌🏽🎉
Had a wonderful experience at Lou Sobh dealership today there whole entire staff was absolutely the best I've ever had Thank you one and all
Tre had me sold with trust, got me hooked with a good sales person and it was done from there. They both had patience with us finding the right vehicle for our needs. 1000/10 recommend!
Great service!
Very friendly staff. Excellent communication. They got me in on short notice. Gabby went above and beyond. The car was fixed and ready when they told me it would be ready.
This was my 8th car I had bought from a dealer. Hands down best experience i have ever had. Casper and the rest of the team were amazing. I didnt feel pressured. They worked with me and my situation. Started with the test drive , Casper explained all the features of the car during the drive and even showed me under the hood and explained maintance recommendations. Very informational. I believe it was about a 30 minute test drive! There was alot to cover. He also made sure to answer any questions. The finance manager Marc was also phenomenal working with me ... Read More Google - Jun 25, 2026
Very quick and friendly routine service appointment. I was a little early but they got me right in and less than 30 minutes for service and a wash! The waiting area was nice
Took me on time and completed everything in a timely manner. All staff were very friendly, professional and knowledgeable.
Quick and professional. Nice facility.
The Service Department is great. Courteous and very professional. Good people and great overall experience.
We had a fantastic experience buying our new car with Ken Patel. Car shopping with a family can be stressful, but Ken was incredibly patient and accommodating. He took the time to walk us through the safety features and made sure the vehicle was the right fit for our needs. It felt like he genuinely cared about getting us into the right car rather than just making a quick sale. Highly recommend seeing Ken if you want a stress-free buying experience!"
The week of July 10th 2025, my mother and I walked into Lou Sobh Kia of Brunswick. Reluctant to make a decision on the car my mother even wanted, we went to another dealership down the road..Let's just say, the feel of the dealership down the road couldn't compare to the Welcoming environment at Lou Sobh Kia of Brunswick. The friendly customer service from Lou Sobh Kia of Brunswick, made me so disinterested in what the dealership down the road was even talking about. With Sales service from Leon, Great rates from Tre, and the smoothness of Jake, ... Read More DealerRater - Jul 16, 2025
Sorry as xxxx.one key was not programed. The dealer wants to charge 80 dollars so I have 2 keys, which I requested when buying the vehicle. Also told the dealer the car was missing a jack and lug wrench. The dealer trying to sell me that as well. Will not recommend Lou Sobh to anyone. But I will post more poor reviews on social media
Outstanding service from Braedon Woods at Lou Sobh of Brunswick. From the moment I walked in, Braedon was attentive, knowledgeable, and genuinely enthusiastic about finding the perfect vehicle for me. I’m a novice when it comes to vehicle and he walked me through the process perfectly. His expertise and patience made the entire car-buying process smooth and enjoyable. Braedon really took the time to understand my needs, answered all my questions, and presented me with options that fit my budget when I do plan on buying a Kia. His professionalism and friendly demeanor made me feel valued as a ... Read More DealerRater - May 28, 2025
Wonderful and professional attitude of all staff; from sales to service. Waiting area stocked with snacks, coffee, latte,water while you wait. also 5-star plus for being dog friendly with water bowls.
2nd part of 1st review, when it came to servicing recalls that part was good
This was one of the worst experiences at a car dealership. I had a preapproved from my bank, but I thought I would let them try to finance me through their banks. They came back wanting $5000 down so I decided to go with my bank. My bank sends a check overnight, so it would take an extra day to arrive. They said that the car would stay on the lot until the check arrived, potentially selling it to another person. I asked how could that be since I have a loan signed with that Vin number? I called to speak ... Read More DealerRater - Sep 6, 2024
Jessie did a wonderful job answering all of our questions and was patient throughout the process. He was ver knowledgeable about all the wonderful features of our new KIA Telluride machine, and again, was patient with our questions. He introduced us to the necessary people in all phases to the process. The finance department was also very professional.
Stephanie was extremely efficient, she met my needs, helped in every way she could, and had me driving off the lot a happy woman in my new mom car one mo th in and love it!
Friendly and efficient service and nice waiting area. I Would definitely recommend thia dealership to someone.
This dealership is one that you should stay away from. The dealership has just changed ownership and they are not going to honor promises made by previous dealership. Unfortunately I will not be coming back here.
There service department is top notch. Has taken care of all my vehicle issues now and in the past.
I loved buying my car from Lou Sobh Kia. Amanda and Nate are the best.
Very nice and decent dealership. My salesman Jonathan was very knowledgeable and nice to me.
Note: Nate Brown, their pre-owned car sales person, asked me, up front, to write a review. The irony!
TL:DR: Told Nate up front I had $3000 to work with, on a $10k car, and would probably need a co-signer. Co-signer came, signed off on paperwork, only for Nate to then tell me he needed $6500 DOWN(!!!!) on the same $10k car. Wasted my time, the co-signer's time, and we went elsewhere.
The story: I used the Lou Sobh website to see what was available in our price range. I initially saw a car for $5933, and put in an inquiry on ... Read More DealerRater - Sep 9, 2023
My wife and I recently purchased a 2023 Kia Sorrento form Lou Sobh Kia Brunswick. We had been shopping around the last dealership we went to felt like they were trying to get every penny out of us. The sales person had to keep going back to the manager (Money guy). Every time we got a little more. Frustrated, we looked for another dealership and found Lou Sobh. WHAT A DIFFERENCE!!. We sat down with our sales person, Jake Spaulding, explained what we were looking for and what our bottom line was to get a deal done. First of all, we ... Read More DealerRater - Sep 2, 2023
Great experience! Everyone was very helpful especially Samantha, My oil change was done in record time (less than an hour)! Samantha explained the process of vehicle maintenance to me in a way I could understand the necessity of keeping service appointments and keeping records of service. I will continue to drive 90 miles for service at Lou Sobh Kia.
Marc was very helpful and very courteous. A pleasure to work with him! Great job!
Great experience. Everyone was very helpful, polite and made this an enjoyable experience. They ALL went above and beyond to make this purchase easy! Very pleased! Nate and staff were wonderful!!
The EXPERIENCE, was hassle-free, everyone was so nice & helpful. (I also LOVE me Seltos)! The OIL CHANGE: Courteous & helpful. Great!
Let me begin this review by saying that this dealership took a major problem and made it go away. I want thank everyone in sales and management and especially service staff Marcus and Stephanie. I have never dealt with a dealership that admitted a mistake in the warranty and my issue has been resolved. You don’t find dealerships anymore that really back up what they agreed too. Amanda in Sales is great. Please consider her when buying a vehicle. Again thank you to everyone involved in this matter. Don McDuff
